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Terms & Conditions

  • Fees are not charged for any child on a waiting list.
  • A settling-in program is offered to new starters. This consists of a two hour free session and is arranged with the manager when a start date has been established.
  • Minimum booking is two half-day sessions or one full day, per week.
  • A 5% DISCOUNT is offered to siblings (offered to second & subsequent siblings).
  • Daily & weekly rates are fully inclusive of baby food, lunch, afternoon tea and refreshments. Breakfast Club is inclusive of a cereal breakfast. Baby milk & nappies are not provided.
  • All children attending the pre-school room wear the uniform: this being a red sweatshirt bearing the nursery logo which is provided free of charge by the nursery.
  • Fees are calculated on an annual basis and payable monthly, taking into account the dates nursery is closed. le. the reduction for Bank Holidays etc is already incorporated in our weekly fees.
  • There are no refunds for sickness. However, long term sickness in excess of two weeks will be viewed sympathetically.
  • Fees are payable in advance on a monthly basis by standing order. They are due on the first day in the month. The Management reserves the right to charge interest on late payment of fees at a rate of 3% per annum above the Base Rate.
  • We regret that we are unable to swap sessions.
  • Extra sessions can be booked through the office on an ad hoc basis with advance warning. These must be paid for (by cash or cheque) at the time of booking.
  • Irregular bookings are not permitted.
  • The nursery cannot be held responsible for any person or property in the car parking area.
  • The Nursery reserves the right to refuse admission of a child into the nursery where fees are unpaid.
  • The Nursery's Policy, Procedure and Compliance manuals are available for inspection, together with the last OFSTED report.
  • Children's own toys or sweets are not permitted in the nursery.
  • One month's written notice must be given to the nursery manager when leaving (exception made for immediate redundancy).

CUSTOMER SERVICE CHARTER:

Our standards will be maintained to a high level at all times and we firmly believe in talking through any problems with you. If a concern does arise then it is important to follow our procedure:

  • Initially please speak to your child's Key Worker or a senior member of staff.
  • Should the matter remain unresolved, or you feel you are not able to speak to that person, then please speak to the Nursery Manager immediately. The earlier we receive a concern the easier it is to investigate it. The concern will then be investigated and reported back to the parent within fourteen days.
  • CCTV cameras are running in each playroom throughout the day. The nursery uses CCTV not as a method of surveillance but as a means of protecting both the children and the nursery's staff.

If the matter cannot be resolved to your satisfaction then you have the right to raise the matter with OFSTED. However, parents will be asked by OFSTED if they have followed the Nursery's Complaint's procedure first.

OFSTED
National Business Unit
Royal Exchange Buildings
St Ann's Square
Manchester
M2 7LA
 
Tel - 0845 601 4772
www.ofsted.gov.uk